Frequently Asked Questions (FAQ)
Please go through the answers before contacting us for support.
| What is your upgrade and support policy? What is your refund policy? I get a blank page... How are your extensions licensed? |
Will SEF Advance work for 3rd party comp... Can you develop SEF Advance extension fo... How do I upgrade to new version of SEF A... Can I get help with installing SEF Advan... I didn't get .htaccess file... |
| Is AJAX Recomment compatible with Joomla... How can i display AJAX Recommend module ... Can I replace the "loading" image? I get "There was a problem with the requ... |
Is AJAX Photo Album compatible with Joom... My albums don't load and Joomla! logs me... My images in frontend don't load and my ... |
| Only the first article is loaded in my s... When using with Twitter I get "Rate limi... AJAX Scroller is removing my article for... How can I add multiple RSS feeds and mix... How do I integrate the module into an ar... |
How do I upgrade AJAX Register to a new ... I turned on Mootools 1.2.4 upgrade plugi... I installed AJAX Register but I still se... I cannot save new Users in Joomla admini... Is AJAX Register compatible with Joomla ... |
AJAX Scroller
- Only the first article is loaded in my scroller...
- How do I style the module like on your demo site?
- How do I integrate the module into an article?
- AJAX Scroller is removing my article formatting...
- When using with Twitter I get "Rate limit exceeded" error or I see no items...
- How can I add multiple RSS feeds and mix them together together in a module?
- How can I display tweets from several Twitter users in a module?
- How can I open links in a lightbox instead of in a new window?
Only the first article is loaded in my scroller...
Make sure that the file: modules/mod_ajaxscroller/scriptload.php and modules/mod_ajaxscroller/mod_ajaxscroller.php have execution rights (CHMOD 644). If directories modules/mod_ajaxscroller/ and modules/ are CHMOD 777 change them to 755.
If you use special .htaccess rules for extra security make sure you exclude module/mod_ajaxscroller/ to allow script execution from this directory.
Try to access the file directly through your browser (http://www.domain.com/modules/mod_ajaxscroller/scriptload.php?file[0]=script.js&gzip=1). You should get a text response and not Error 500 nor Error 403.
Another reason why the module doesn't scroll can be a JS error. Check that you don't have JS errors in your browser. A common cause of the error is a conflict with jQuery. If your site uses this JS library it may collide with Mootools, Joomla native JS library of choice which is also used by AJAX Scroller. In that case make sure that the jQuery is implemented in no-conflict mode by modules that use it. Another reason for JS error can be double inclusion of Mootools. If Mootools is already included on your site (in most cases it is), do not choose option to include it in AJAX Scroller parameters.
If you are confused just email us the URL where you installed the module and we will quickly diagnose the problem.
How do I style the module like on your demo site?
To change the module's width and height, its background, navigation buttons position and do other styling edit the file: modules/mod_ajaxscroller/assets/css/style.css.
If you have multiple modules on same page you can do individual styling by creating and uploading a css file with module ID: modules/mod_ajaxscroller/assets/css/styleID.css. For example, if your module ID is 51 you would name the file "style51.css". Also change the class names within the file to match your module's ID. There is an example css file (modules/mod_ajaxscroller/assets/css/styleID.css) included which you can edit for this purpose. You are welcome to copy the css files from the AJAX Scroller demo site and use them. For more detailed tutorial see this post: Tutorial: Styling AJAX Scroller module
If you need help styling your module we can do it for you very quickly for only 10 EUR.
Order the customization here.
How do I integrate the module into an article?
You can display AJAX Scroller within an article of your Joomla! site following these instructions:
- In the "Text" area of the article enter: {loadposition user9} (on Joomla! 1.0: {mosloadposition user9})
- Now go to your module manager and edit AJAX Scroller module.
- Assign the module to position "user9" and select show on "All" pages in "Menu Assignment" selection.
AJAX Scroller is removing my article formatting...
Make sure you have set "Strip tags" to No in AJAX Scroller parameters. If you have "Char limit", it will still strip some HTML tags. So if you want to keep the formatting also set the "Char limit" to 0 (no limit). This will make AJAX Scroller keep all HTML from the article.
When using with Twitter I get "Rate limit exceeded" error or I see no items...
Twitter API allows clients to make up to 150 requests per hour. In order to keep AJAX Scroller under this limit activate caching in parameters (AJAX Scroller module > General Settings > Cache), at least 30 seconds.
Also make sure your Joomla caching works correctly and you don't have any permission problems. You can do so refreshing your frontend and going to Site > Maintenance > Clear Cache. You should see mod_ajaxscroller Cache Group and number of files created should be greater than 0.
How can I add multiple RSS feeds and mix them together together in a module?
Use Yahoo pipes. See this blog post: Multiple RSS feeds in AJAX Scroller
How can I display tweets from several Twitter users in a module?
Use Twitter lists. See this blog post: Display tweets by multiple users with AJAX Scroller
How can I open links in a lightbox instead of in a new window?
See this blog post: Open AJAX Scroller links in lightbox.
