Frequently Asked Questions (FAQ)

Please go through the answers before contacting us for support.

What is your refund policy?
I get a blank page...
What is your upgrade and support policy?
How are your extensions licensed?
How to link correctly in Joomla!
Can you develop SEF Advance extension fo...
Which components are compatible with SEF...
Will SEF Advance slow down my website?
Will SEF Advance work for 3rd party comp...
How can i display AJAX Recommend module ...
Can I replace the "loading" image?
Is AJAX Recomment compatible with Joomla...
I get "There was a problem with the requ...
Is AJAX Photo Album compatible with Joom...
My albums don't load and Joomla! logs me...
My images in frontend don't load and my ...
Only the first article is loaded in my s...
AJAX Scroller is removing my article for...
How do I integrate the module into an ar...
How do I style the module like on your d...
Where do I get authentication keys for T...
Is AJAX Register compatible with Joomla ...
Does AJAX Register support Moovur?
I turned on Mootools 1.2.4 upgrade plugi...
How do I use custom validation rules?
I installed AJAX Register but I still se...

AJAX Scroller

Only the first article is loaded in my scroller...
Make sure that the file: modules/mod_ajaxscroller/mod_ajaxscroller.php has execution rights (CHMOD 644). If directories modules/mod_ajaxscroller/ and modules/ are CHMOD 777 change them to 755.
If you use special .htaccess rules for extra security make sure you exclude module/mod_ajaxscroller/ to allow script execution from this directory.
Try to access the file directly through your browser ( You should get a text response and not Error 500 nor Error 403.

Another reason why the module doesn't scroll can be a JS error. Check that you don't have JS errors in your browser. A common cause of the error is a conflict with jQuery. If your site uses this JS library it may collide with Mootools, Joomla native JS library of choice which is also used by AJAX Scroller. In that case make sure that the jQuery is implemented in no-conflict mode by modules that use it. Another reason for JS error can be double inclusion of Mootools. If Mootools is already included on your site (in most cases it is), do not choose option to include it in AJAX Scroller parameters. Lastly, use tools like Firebug for Firefox to ensure your site is free of javascript errors.

If you are confused just email us the URL where you installed the module and we will quickly diagnose the problem.

How do I style the module like on your demo site?
To change the module's width and height, its background, navigation buttons position and do other styling edit the file: modules/mod_ajaxscroller/assets/css/style.css.
If you have multiple modules on same page you can do individual styling by creating and uploading a css file with module ID: modules/mod_ajaxscroller/assets/css/styleID.css. For example, if your module ID is 51 you would name the file "style51.css". Also change the class names within the file to match your module's ID. There is an example css file (modules/mod_ajaxscroller/assets/css/styleID.css) included which you can edit for this purpose. You are welcome to copy the css files from the AJAX Scroller demo site and use them. For more detailed tutorial see this post: Tutorial: Styling AJAX Scroller module

If you need help styling your module we can do it for you very quickly for only 10 EUR.
Order the customization here.

How do I integrate the module into an article?
You can display AJAX Scroller within an article of your Joomla! site following these instructions:
  • In the "Text" area of the article enter: {loadposition user9} (on Joomla! 1.0: {mosloadposition user9})
  • Now go to your module manager and edit AJAX Scroller module.
  • Assign the module to position "user9" and select show on "All" pages in "Menu Assignment" selection.


AJAX Scroller is removing my article formatting...
Make sure you have set "Strip tags" to No in AJAX Scroller parameters. If you have "Char limit", it will still strip some HTML tags. So if you want to keep the formatting also set the "Char limit" to 0 (no limit). This will make AJAX Scroller keep all HTML from the article.

When using with Twitter I see no items or I get "Rate limit exceeded"...
First make sure you run AJAX Scroller 2.5.1 or later. Older ones use old version of API that Twitter retired.

Twitter API allows clients to make limited number of requests per hour. In order to keep AJAX Scroller below this limit activate caching in parameters (AJAX Scroller module > General Settings > Cache), set cache time to 1 minute.

Also make sure your Joomla caching works correctly and you don't have any permission problems. You can do so refreshing your frontend and going to Site > Maintenance > Clear Cache. You should see mod_ajaxscroller Cache Group and number of files created should be greater than 0.

Where do I get authentication keys for Twitter?
You need to register an app on Click here for detailed instructions on how to do that.

How can I add multiple RSS feeds and mix them together together in a module?
Use Yahoo pipes. See this blog post: Multiple RSS feeds in AJAX Scroller

How can I display tweets from several Twitter users in a module?
Use Twitter lists. See this blog post: Display tweets by multiple users with AJAX Scroller

How can I open links in a lightbox instead of in a new window?
See this blog post: Open AJAX Scroller links in lightbox.

High quality Joomla! components by one of the original core developers of Joomla! and Mambo.

As always, you and your software amaze me!
Jonathan Dimock,

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