Frequently Asked Questions (FAQ)
Please go through the answers before contacting us for support.
| How does your license work? Can I buy a product once and use it on several sites? What is your upgrade and support policy? I get a blank page... I am buying a second license with the same PayPal account. What about updates in the future? What is your refund policy? |
How does SEF Advance perform on high-tra... Can I get help with installing SEF Advan... Is SEF Advance's source code encrypted? I have parked domains that point to the ... I get "The file /path/components/com_sef... |
| Can I replace the "loading" image? I get "There was a problem with the requ... How can i display AJAX Recommend module ... Is AJAX Recomment compatible with Joomla... |
My images in frontend don't load and my ... My albums don't load and Joomla! logs me... Is AJAX Photo Album compatible with Joom... |
| Only the first article is loaded in my s... How do I style the module like on your d... AJAX Scroller is removing my article for... How do I integrate the module into an ar... |
How do I upgrade AJAX Register to a new ... How do I translate AJAX Register? Does AJAX Register support Moovur? I turned on Mootools 1.2.4 upgrade plugi... I installed AJAX Register but I still se... |
General
- How does your license work? Can I buy a product once and use it on several sites?
- I am buying a second license with the same PayPal account. What about updates in the future?
- Is your source code encrypted?
- What is your upgrade and support policy?
- What is your refund policy?
- I get a blank page...
How does your license work? Can I buy a product once and use it on several sites?
Purchasing a license from us grants you the right to install and run the product within a single site (domain), or a single Joomla! / Mambo installation. This does not include subdomains. You are not allowed and/or will not be able to install the product on several sites with one license. For usage on several sites you must purchase another license or a server license (multiple license discount available). An exception is a test site and/or alias domains where such use can be granted under some premisses.
I am buying a second license with the same PayPal account. What about updates in the future?
When you purchase a second license with the same PayPal account the new domain will be added to your existing record. The new file will be sent and it can be used on both sites. The update you get will work on all sites you purchased the license for.
Is your source code encrypted?
The source code on some of our components (for example SEF Advance) is protected with ionCube encoding technology. If your server doesn't already support ionCube encoded files, in most cases it's enough to just upload a free loader to your site for our products to work. Read more in our ionCube installation guide. We try to avoid encoding the parts of the script that user might want to edit and adjust to own needs. There is always a free trial available and we encourage you to download and try the product before the purchase.
What is your upgrade and support policy?
After purchasing a product you can download upgrades that contain bug fixes at any time from our website. We have not limited the upgrade and support period, but we reserve right to do so. Many of our customers were able to download free upgrades for so long as 4 years!
Please note that the upgrade is defined as a revised release of a product, with bug fixes and/or new features as they become available, for the same platform (e.g. the same Joomla! version) that the product has been advertised and sold for. This does not apply to new editions of the product for any future version of Joomla! / Mambo! We are not obligated to provide free editions of our products for any future version of Joomla! / Mambo other than the one the component has been purchased for and reserve the right to charge a fee for such products, if become available.
What is your refund policy?
If our product fails to work as advertized and, after you have contacted us for support we are unable to make it work, we will grant you a full refund within 30 days of the purchase. Please make sure that our product fulfills your needs and that your site meets the product requirements prior to purchase. You can do so by reading the online documentation and FAQ, testing the demo and downloading and installing the free trial where available.
I get a blank page...
Sometimes, due to a PHP error, a Joomla Extension can stop working and, without displaying an error, lead you to a blank page. This White Page is just an Error Page where the error message has been supressed by your configuration.
In that case try any or all of the following:
1) Check server error logs (not access logs) if you have access to them. (cPanel or other control panels often allow this)
2) Go to Joomla Administration -> Global configuration and enable Error Reporting to Maximum, you can also turn on debugging
3) Put the following code at the END of the configuration.php file BEFORE the closing ?>
ini_set( 'display_errors', true ); error_reporting( E_ALL );
4) In the beginning of your .htaccess file enter:
php_flag display_errors on
php_value error_reporting 2047
(or php_value error_reporting 22527 for PHP 5.3)
5) Check the source of the white page - there might be still some HTML/Errors in the Page Source (Look in your web browser for the “View Source” option)
