Frequently Asked Questions (FAQ)

Please go through the answers before contacting us for support.

General What is your upgrade and support policy? How does your license work? Can I buy a product once and use it on several sites? Is your source code encrypted? I am buying a second license with the same PayPal account. What about updates in the future?	SEF Advance I didn't get .htaccess file... When I go to a non-existing URL it retur... I installed the free trial and decided t... Can I run SEF Advance on IIS? After installing SEF Advance some conten...
AJAX Recommend I get "There was a problem with the requ... How can i display AJAX Recommend module ... Is AJAX Recomment compatible with Joomla... Can I replace the "loading" image?	AJAX Photo Album My albums don't load and Joomla! logs me... Is AJAX Photo Album compatible with Joom...

General

• How does your license work? Can I buy a product once and use it on several sites?
• I am buying a second license with the same PayPal account. What about updates in the future?
• Is your source code encrypted?
• What is your upgrade and support policy?

How does your license work? Can I buy a product once and use it on several sites?
Purchasing a license from us grants you the right to install and run the product within a single site (domain), or a single Joomla! / Mambo installation. This does not include subdomains. You are not allowed and/or will not be able to install the product on several sites with one license. For usage on several sites you must purchase another license or a server license (multiple license discount available). An exception is a test site and/or alias domains where such use can be granted under some premisses.


I am buying a second license with the same PayPal account. What about updates in the future?
When you purchase a second license with the same PayPal account the new domain will be added to your existing record. The new file will be sent and it can be used on both sites. The update you get will work on all sites you purchased the license for.


Is your source code encrypted?
The source code on some of our components (SEF Advance, AJAX Recommend) is protected with ionCube encoding technology. If your server doesn't already support ionCube encoded files, in most cases it's enough to just upload a free loader to your site for our products to work. We try to avoid encoding the parts of the script that user might want to edit and adjust to own needs. There is always a free trial available and we encourage you to download and try the product before the purchase.


What is your upgrade and support policy?
After purchasing a product you can download upgrades that contain bug fixes at any time from our website. We have not limited the upgrade and support period, but we reserve right to do so. Many of our customers were able to download free upgrades for so long as 3 years!
Please note that the upgrade is defined as a revised release of the product, with bug fixes and/or new features as they become available, for the same platform (e.g. the same Joomla! version) that the product has been advertised and sold for. This does not apply to new editions of the product for any future version of Joomla! / Mambo!
We are not obligated to provide free editions of our products for any future version of Joomla! / Mambo other than the one the component has been purchased for and reserve the right to charge a fee for such products, if become available.