Frequently Asked Questions (FAQ)
Please go through the answers before contacting us for support.
| I get a blank screen... I am buying a second license with the same PayPal account. What about updates in the future? What is your upgrade and support policy? How does your license work? Can I buy a product once and use it on several sites? What is your refund policy? |
I am redirected to homepage (404 page) w... I get "The file /path/components/com_sef... Will SEF Advance slow down my website? I get strange characters in my URLs, can... I have a test site for development. Can ... |
| I get "There was a problem with the requ... How can i display AJAX Recommend module ... Is AJAX Recomment compatible with Joomla... Can I replace the "loading" image? |
Is AJAX Photo Album compatible with Joom... My albums don't load and Joomla! logs me... My images in frontend don't load and my ... |
| How do I style the module like on your d... Only the first article is loaded in my s... I installed the free trial and decided t... |
Does AJAX Register support Moovur? How do I translate AJAX Register? How do I upgrade AJAX Register to a new ... |
General
- How does your license work? Can I buy a product once and use it on several sites?
- I am buying a second license with the same PayPal account. What about updates in the future?
- Is your source code encrypted?
- What is your upgrade and support policy?
- What is your refund policy?
- I get a blank screen...
How does your license work? Can I buy a product once and use it on several sites?
Purchasing a license from us grants you the right to install and run the product within a single site (domain), or a single Joomla! / Mambo installation. This does not include subdomains. You are not allowed and/or will not be able to install the product on several sites with one license. For usage on several sites you must purchase another license or a server license (multiple license discount available). An exception is a test site and/or alias domains where such use can be granted under some premisses.
I am buying a second license with the same PayPal account. What about updates in the future?
When you purchase a second license with the same PayPal account the new domain will be added to your existing record. The new file will be sent and it can be used on both sites. The update you get will work on all sites you purchased the license for.
Is your source code encrypted?
The source code on some of our components (for example SEF Advance) is protected with ionCube encoding technology. If your server doesn't already support ionCube encoded files, in most cases it's enough to just upload a free loader to your site for our products to work. Read more in our ionCube installation guide. We try to avoid encoding the parts of the script that user might want to edit and adjust to own needs. There is always a free trial available and we encourage you to download and try the product before the purchase.
What is your upgrade and support policy?
After purchasing a product you can download upgrades that contain bug fixes at any time from our website. We have not limited the upgrade and support period, but we reserve right to do so. Many of our customers were able to download free upgrades for so long as 4 years!
Please note that the upgrade is defined as a revised release of a product, with bug fixes and/or new features as they become available, for the same platform (e.g. the same Joomla! version) that the product has been advertised and sold for. This does not apply to new editions of the product for any future version of Joomla! / Mambo! We are not obligated to provide free editions of our products for any future version of Joomla! / Mambo other than the one the component has been purchased for and reserve the right to charge a fee for such products, if become available.
What is your refund policy?
Due to a non-tangible nature of our products and their instant distribution, we generally do not offer refunds. You are responsible of making sure that you can run the product on your site and that it fulfills your requirements prior to purchase. You can do so by reading the online documentation and FAQ, testing the demo and downloading and installing the free trial. The free trial will give you enough time to test the product on your own environment making sure it works as you expect.
I get a blank screen...
Sometimes, due to a PHP error, a Joomla Extension can stop working and, without displaying an error, lead you to a blank page. This White Page is just an Error Page where the error message has been supressed by your configuration.
In that case try any or all of the following:
1) Check server error logs (not access logs) if you have access to them. (cPanel or other control panels often allow this)
2) Go to Joomla Administration -> Global configuration and enable Error Reporting to Maximum, you can also turn on debugging
3) Put the following code at the END of the configuration.php file BEFORE the closing ?>
ini_set( 'display_errors', true ); error_reporting( E_ALL );
4) In the beginning of your .htaccess file enter:
php_flag display_errors on
php_value error_reporting 2047
5) Check the source of the white page - there might be still some HTML/Errors in the Page Source (Look in your web browser for the “View Source” option)
